Frequently Asked Questions
Question: Do I have to be home when Miss Milly comes to clean?
Answer: Not necessarily, Miss Milly employees are all fully bonded and insured.
Question: I work, how would Miss Milly get in?
Answer: Most clients give us a key. The keys are all coded and locked up in a storage box to which only Miss Milly management has access. Your key is only given to the cleaners on your scheduled cleaning day in the morning and returned at the end of the day. If you are unable to provide us with a key you would need to make sure you arranged to have someone at your house to let us in at the scheduled time.
Question: What do I do about my security system?
Answer: We suggest that you program a separate code just for Miss Milly.
Question: Do you send the same cleaning team?
Answer: Our goal is to send you the same cleaning team each time. It is a definite benefit to our clients and staff to send you the same cleaning team each time. Occasionally there may be a change in cleaners due to illness, day off, or vacation; therefore we can not always guarantee the same individual/team for each cleaning. Miss MIlly provides training to each of our employees so that we can assure you consistent cleaning from all of our cleaning staff.
Question: If a maid is injured in my home while cleaning am I liable?
Answer: Miss Milly staff are all covered by Workers Compensation, any work related injuries are covered.
Question: Can I specify a time?
Answer: We will try our absolute best to accommodate you with a specific time, although on some occasions this may not be possible. In the event our maids are late, you will be notified.
Question: Do I have to clean before you come?
Answer: No. Miss Milly is there to clean for you. Although, it will save you time and money if you do a quick pick up before we arrive.
Question: What if something is damaged?
Answer: Miss Milly is fully insured should damage or breakage occur. Every effort will be made to repair or replace if repairs are not possible.
Questions: What if I need to change my cleaning?
Answer: We ask that you give us 48 hours notice, so that we are able to adjust our schedule. You may be subject to a service charge if short notice is given.
Question: How do I pay?
Answer: We ask that you pay each time Miss Milly comes to your home. We accept cheques, cash, and Visa and Master Card.